Welcome to Infinity's online warranty form! By filling out this form, you can easily register your laptop for our comprehensive warranty program. Our goal is to provide you with a hassle-free warranty experience, so you can use your Infinity Laptop with peace of mind. Our team is here to assist you with any questions or concerns you may have.
    Click Next to proceed.

    * This online RMA request form is intended for Infinity Notebooks only.
    Use valid Australian address on RMA form, as Infinity is not liable for lost packages or delays caused by invalid or changed addresses. Ensure RMA# is clearly written on package label and use proper packaging materials to avoid damage during shipping. Infinity reserves the right to refuse unauthorized requests.
    All service must be approved by Infinity according to their Warranty Policy and Discretions. Infinity reserves the right to reject physically damaged, missing/bent pins, burned, cracked, or other abuse-related RMA returns. Infinity has no liability for general, consequential, incidental, or special damages, including lost data, profits, and installation costs. RMA will be based on actual item(s) received if information on the request varies. * By clicking “Next”, I understand and agree to the above provisions

    All warranty requests require a valid proof of purchase such as an invoice or receipt showing date of sale.
    If you do not have a proof of purchase and want to proceed with a repair contact us at

    The following address will be used for pick up and returns

    Model Series Model Number can be found underneath the unit, in the BIOS or on the front of the box the laptop came in. EX. 05-12R5N Serial Number can be found underneath and is usually 17 characters long. EX. GK5NR0O2204604693

    Fault Description Photos (optional) Can Drag & Drop


    Everything You Need to Know About Our RA Process.

    An RA form is a document that allows you to initiate a return or repair request for a product. You need to fill it out to provide us with the necessary information to process your request.

    Please check the bottom of your notebook, The serial should look like below.

    Your proof of purchase should include your name, the date of purchase, the name of the product, and the purchase price. You can provide a copy of your receipt or invoice as proof of purchase.

    Once we receive your completed RA form and proof of purchase, we will issue you an RA number within 1-2 business days.

    We will book a courier to pick up your laptop using the information you provided on the RA form. The courier will scan the label we email you when they pick up the laptop.

    The time it takes for us to receive your laptop will depend on the courier’s delivery time. 

    The time it takes for us to assess and repair your laptop will depend on the issue and the extent of the repair needed. We will provide you with an estimated time of repair once our team assesses the unit.